Understanding Ledger.com/Start
Ledger.com/Start is the official starting point for anyone setting up a new Ledger hardware wallet. It offers verified download links for Ledger Live, firmware updates, and detailed steps for device initialization. Many users encounter small issues during setup — often related to USB connectivity, PIN confirmation, or recovery phrase verification. This page is designed to help answer those questions while giving you a place to submit a support query if you need personalized help.
Common Questions Before You Submit
Before submitting a support query, make sure to verify that you have accessed the correct official site: https://www.ledger.com/start. This is critical to avoid phishing attempts. Always check for the secure HTTPS connection and the authentic Ledger certificate.
If you’re setting up a new device, use only the Ledger Live software downloaded from the verified link on that page. Avoid copying recovery phrases digitally or taking screenshots — your 24-word recovery phrase must remain offline. If your device fails to connect or your Ledger Live app does not detect your hardware, try using a different USB cable, disable VPNs temporarily, or update your OS drivers.
When to Use the Query Form
You can use the form to ask questions about Ledger Live installation issues, recovery errors, firmware updates, or transaction synchronization delays. If you are unsure whether a message you received is legitimate or suspect phishing, you can also submit a query for guidance.
Our content library is constantly expanding with new security advisories and device tips for users who started from Ledger.com/Start. If your issue is urgent, always check the official Ledger support page from within the Ledger Live app itself for the most direct response.
Best Practices for a Safe Experience
- Never share your 24-word recovery phrase — not even with support.
- Bookmark Ledger.com/Start to ensure you access only the official portal.
- Use a strong device PIN and regularly update Ledger Live for security patches.
- Read through the frequently asked questions before submitting your query to reduce delays.
Following these guidelines ensures that your Ledger experience remains safe, secure, and simple. The form next to this content will let you send a structured message with all the information our team needs to assist efficiently.